1. EXCHANGE POLICY

We gladly exchange or offer in store credit note for change of mind returns within 21 days of purchase with original receipt. We do not offer exchange on swimwear product so please choose carefully.

Replacement, exchange or refund for faulty stock return items is available.

Warranty periods vary for all manufacturers and all repairs are carried out by the Manufacturer and although we cannot control the repair time on a repairable item we will handle your faulty item promptly.

Watch and Wetsuit faulty items will vary with each Manufacturer and in most cases any item outside of the warranty period will incur a repair charge. In such cases, we can request a quote for your repair charge if requested.

Please retain all proof of purchase material i.e. shop receipt, bank statement so we can process your claim.

  1. GIFT VOUCHERS AND CREDIT NOTES

All Gift Vouchers are valid for a period of 12 months from date of purchase.

Credit notes are valid for a period of 3 months and cannot be used as payment on ZipPay.

Gift Vouchers and Credit Notes are non-transferrable for cash.

Please hold on to both Gift Vouchers and Credit Notes, if lost or stolen they are irreplaceable.